Returns and Replacement Policy

How do I get a defective item replaced?

Product Damaged in Transit / Not working

In case, you receive the damaged product or is not working, you can approach us at Girish Switches Customer care 07838272727 or e-mail to us at support@girishswitches.com within 24 hours of the receipt of the product to register your complaint. Our service team will examine the delivered product and if the product is beyond correction, we will collect the damaged product with all inbox accessory and you will be delivered a new product.

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Girish Switches and its associates retain the right to withhold refund / replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.

In case of any damage to the actual product, you are required to inform the Girish Switches helpline within 24 hours of receipt of the product.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, viz:

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.